--- title: "Help & FAQ Everything" url: "https://www.belalp.ch/en/current-news/help-faq-everything" language: "en" breadcrumb: "Root > Blatten-Belalp > Here and Now > Current news > Help & FAQ Everything" --- CABLEWAYS GENERAL - How can I register a group? Groups can be registered via the on our website. - How do I register a material transport? Material transports can be registered by , by , or directly at the . Registration must be made at least one day in advance. During the mid-season and summer season, this also applies to. - How much does a material transport to my chalet on the Belalp cost? The price depends on the weight of the material for transport by cable car and the time required for further transport to the chalet. - Where should I place my luggage for the combined or luggage transport? Upon arrival, luggage must be placed in the luggage wagon next to the goods lift.  The luggage label must be clearly visible.  Upon departure, the luggage should be placed in the same location where it was delivered, also with a clearly visible label. - How much does a handcart or bicycle trailer with luggage cost? Empty carts or those carrying only children are free of charge. If luggage or goods are in the cart, the weight is measured and charged according to the tariff. - How much does a child’s bicycle cost on the cable car? Children’s bicycles are free up to the age of 5.99 years. From the sixth birthday, fares apply according to the . - When does the Hohbiel chairlift operate? The Hohbiel chairlift operates in winter as well as during the summer high season according to the . - Are there early booking discounts or season/annual tickets? Day, multi-day, morning, and afternoon tickets with early booking discounts are available. In addition, the offers an attractive alternative. - What fares apply to people with disabilities and their companions? Discounts depend on the type of disability ID presented and the nature of the journey. We recommend inquiring directly at the . - What fares apply to dogs? Dogs travel according to the current . - Are there discounts for senior citizens? No special fares are offered for senior citizens. TRANSPORT - Where can a coach park, and where can I obtain the permit? Coaches require a parking permit from the Naters . - Do tour guides or drivers travel free of charge on the cable car? No. For possible special rates, a request can be submitted via . - Can I park in the parking garage without a time limit? is available without a time limit. Fees are currently CHF 1.50 per hour, with a maximum of CHF 16 per day. - Where does the post bus stop, and which stop should I book? The post bus goes to the stop . This stop is located directly at the valley station. - How do I reach my chalet on the Belalp? Arrival is via the cable car, followed by a walk, ski, or lift ride – depending on the location of your accommodation. - Who carries out the luggage transport to my chalet, and how can I book it? Luggage transport can be booked at the Belalp Bahnen counter. Costs vary depending on the location. More information can be found on our website under *– travel comfortably and safely.* - Is the forest road to Belalp open to vehicles? No, the road is closed to public traffic. - Can I park in Tschuggen? In summer, access to Tschuggen is permitted. Many chalets have their own parking spaces. Costs depend on the agreement in the rental contract. - My multi-ride card has expired – is there any goodwill? Before the card expires, a new card can be purchased; remaining points will be transferred. After expiry, 50% of the points will be credited within six months and a new card issued. - My voucher has expired – what can I do? Please contact . - How much hand luggage can I take on the cable car? Each person may carry up to 22 kg of hand luggage, provided it can be carried personally. Heavier luggage up to 200 kg can be transported as a luggage wagon for CHF 25. OFFERS - Where can I get the material for the themed trail “Vero into the Blindtal,” and where does the trail start? The material is available at the or the . The themed trail starts in Blatten. - From how many people is a group discount available? From ten paying persons. Anyone already holding a discount (e.g. Half Fare Card) does not receive an additional group discount. Pre-registration via the is required. - By when must a group be registered? Groups must be registered at least one day in advance using the . - Where can I rent via ferrata equipment? The equipment can be rented at the or at the . A complete set consists of a harness, carabiners, rope, helmet, and gloves. - What should be considered in case of rain or high water levels on the via ferrata? In case of rain, there is a risk of slipping; during high water, the via ferrata is generally accessible, and there are alternative routes. Each person is responsible for their own safety. - When is the via ferrata open? The is generally open from spring to autumn. The current status is available on our website. - By what time must the via ferrata set be returned? The set must be returned by 17.30 at the or the . Saturday and Sunday until 4:45 pm - Where is the starting point of the via ferrata, and how can I get there? The starting point is to the left of the dam, directly next to the . It can be reached on foot (approx. 40 min) or by car (approx. 5 min). - Can I park at the via ferrata, and how much does it cost? is available at the . A maintenance fee of CHF 5 is charged, payable on-site or by bank transfer. - Until what time can scooters be rented, and is this also possible at the mountain station? can be rented until 16.50 (in high summer) or 15.50 (in autumn). Groups of ten or more must register in advance. - What discounts are available with a local resident card from a Valais municipality? No special discounts are available anymore, except for the . - Who can I contact for company outings? will be happy to provide ideas and organize company excursions. - Who is responsible for wedding or guest transports? Inquiries regarding wedding or guest transports are handled by . TOURISM TOURISM OFFICE - What are the opening hours of the Tourist Office? • Summer season: 08.30 – 12.00 / 13.00 – 17.30 • Winter season: 08.30 – 12.00 / 13.00 – 17.30 • Mid-season: 08.30 – 12.00 / 13.00 – 16.45 - What activities are available in summer and winter? • : Wine tasting, Spycher tour, Skiing with the director, La Caverna museums, Chasperli theatre. • : Sunrise hike, Children’s crafts, Chasperli theatre, Experience Belalp, La Caverna museums. - Where can I get the material for the “Tüürli” walk? The material can be collected at the . Participation must be booked in advance at . - Where is the mailbox located? At the , opposite the Commisso, in front of the building. - How can I get my own mailbox compartment in Blatten? Please contact the or the . - How can I forward my mail? Please contact the or the . GUEST CARD - What discounts do I get with the guest card? An overview can be found . - How do I receive my guest card (link dispatch)? • Property owners: receive the link directly by email from us. • Non-owners (guests): receive the link from their landlord or hotel. - Has the system been switched to digital? Yes, are now only available in digital form. - How do I get a guest card? By paying the tourist and accommodation tax in Naters; details can be found . ACTIVITIES & SERVICES - A post (e.g. Hexenpass, treasure hunt) is damaged or missing – what should I do? Please report it to the . - Where can I get the material for the treasure hunts? Are there any costs? At the , at the , or at the flyer stand in the station hall; the material is free of charge. RESTAURANTS - Is Restaurant XY open today? Please ask at the or check the website. - How long does it take to walk from the top station to Restaurant XY? Please ask at the or check the website.